Sidewinder X2 Support

Quick Start

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​Fimware Upgrading

 

SW-X2 Firmware

If you need further assistance, please reach out to our technical support team.

When contacting us, please provide as much detail as possible about your issue to help us resolve it quickly.

​Email: support@artillery3d.com
Response Time: We aim to reply within 24 hours on working days.
​Working Days: Monday to Friday
Working Hours: 5:00 PM - 0:00 AM (Your Time Zone)
Title

To expedite the support process, please include the following information in your email:

  • Model Number: The model number of your 3D printer.
  • Firmware Version: The current firmware version installed on your printer.
  • Detailed Description: A detailed description of the issue you are experiencing, including any error messages.
  • Steps Taken: Any troubleshooting steps you have already taken.
  • Photos/Videos: Any relevant photos or videos that can help us understand the problem. 

Thank you for choosing Artillery 3D for your 3D printing needs. We're committed to providing you with the best possible support experience.