Sidewinder X4 Plus Support

Quick Start

SW-X4 PLus User Manual   丨   German

 

X4 Plus Levelling Tutorial Guide   丨   German

 

U disk data

  

Unboxing & Assembly Tutorial
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Levelling Tutorial
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​Fimware Upgrading

 

SW-X4 Plus Firmware

 

V1.5.0 Firmware

  • V1.5.0 Version Update Operation Guide
  • V1.5.0 Update Notice
  • Resonance compensation Instruction   丨   German
  • Bug Fixes:
    - Fixed the issue where button response was slow, requiring multiple clicks.
    - Fixed the issue where print time was reset after power interruption.
    - Fixed the issue where an environmental abnormality prompt appeared when restarting or emergency stopping.
    - Fixed the issue where file names and preview images were displayed incorrectly during online printing.
    - Fixed the issue where preview images refreshed twice during power resumption printing.
    - Fixed the issue where the completion button displayed abnormally after automatic bed leveling.
    - Fixed the issue where the screen did not switch during printer anomalies while pausing and resuming printing.
  • Feature Enhancements:
    - Enhanced resonance compensation parameters.
    - Modified certain English and German terms.
    - Optimized material loading and unloading pages and action commands.
    - Added hot-swappable camera functionality.
    - Optimized parameters for automatic bed leveling.
    - Enhanced Z-offset functionality parameters.
    - Added a popup for print completion time.
    - Added a waiting prompt popup when pausing during print heating.
    - Introduced repeatable upgrade functionality post-update.
    - Optimized startup guidance for material loading actions.
    - Added Z-offset functionality to startup guidance.

 

After-sales guide

Troubleshooting

Parts Replacement

Update Tutorial

update the system image

X4 Plus Image Flashing Tool

 

Sidewinder X4 Plus Image file

 

Image file update tutorial
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If you need further assistance, please reach out to our technical support team.

When contacting us, please provide as much detail as possible about your issue to help us resolve it quickly.

​Email: support@artillery3d.com
Response Time: We aim to reply within 24 hours on working days.
​Working Days: Monday to Friday
Working Hours: 5:00 PM - 0:00 AM (Your Time Zone)
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To expedite the support process, please include the following information in your email:

  • Model Number: The model number of your 3D printer.
  • Firmware Version: The current firmware version installed on your printer.
  • Detailed Description: A detailed description of the issue you are experiencing, including any error messages.
  • Steps Taken: Any troubleshooting steps you have already taken.
  • Photos/Videos: Any relevant photos or videos that can help us understand the problem. 

Thank you for choosing Artillery 3D for your 3D printing needs. We're committed to providing you with the best possible support experience.