Shipping Policy
Title

Last updated: January 2025

Shipping Policy

We have several warehouses located in US and DE. Normally, your order will be directly dispatched from the warehouse near your location. All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • Taxes and Duties: The purchase price does NOT include import duties, VAT, and other taxes and fees.

Product Shipment

Estimated Delivery Time

In-stock Product

2-5 business days for delivery.

Pre-order Product

15-31 business days for delivery. ( Specific according to the product pre-order information shipment )

Factory Direct Shipping

25-31 business days for delivery.

NOTE: We are not responsible for shipping carrier delays.

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Support

Free Shipping
over $80

Secure Online
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Money-back

guarantee

International Shipping Policy

We process orders within 1-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide.

Shipping Fees

Product Category

Countries We Ship To

Estimated Delivery Time

3D printer

US, EU, Brazil

Canada

Free

$30

Used 3D Printers


US, EU
 

Free

Filament


US, EU
 

Orders below $20: $5.99 shipping fee.
Orders between $20 and $80: $8.99 shipping fee.
Orders over $80: Free shipping.

Accessories

Global

Factory Direct Shipping $9.99

Product Category

Countries We Ship To

Estimated Delivery Time

3D printer

US, EU, Brazil

Canada

Free

 

$30

Used 3D Printers


US, EU
 

Free

Filament

 

 


US, EU
 

 

 

Orders below $20: $5.99 shipping fee.
Orders between $20 and $80: $8.99 shipping fee.
Orders over $80: Free shipping.

Accessories

Global

 

Factory Direct Shipping $9.99

Countries We Ship To

Countries

Regional

US

Alabama / Arizona / Arkansas / California / Colorado / Connecticut / Delaware / Florida / Georgia / Idaho / Illinois / Indiana / Iowa / Kansas / Kentucky / Louisiana / Maine / Maryland / Massachusetts / Michigan / Minnesota / Mississippi / Missouri / Montana / Nebraska / Nevada / New Hampshire / New Jersey / New Mexico / New York / North Carolina / North Dakota / Ohio / Oklahoma / Oregon / Pennsylvania / Rhode Island / South Carolina / South Dakota / Tennessee / Texas / Utah / Vermont / Virginia  / Washington / West Virginia / Wisconsin / Wyoming (But not including Alaska/Hawaii/Puerto Rico)

EU

Austria / Belgium / Bulgaria / Croatia / Czech Republic / Denmark / Estonia / Finland / France / Germany / Greece / Hungary / Ireland / Italy / Latvia / Lithuania / Luxembourg / Monaco / Netherlands / Poland / Portugal / Romania / Russia / San Marino / Slovakia / Slovenia / Spain / Sweden (But not including Andorra/Albania/Bosnia and Herzegovina/Belarus/Switzerland/Faroe Islands/United Kingdom (Northern Ireland BT postcodes)/Greenland/Iceland/Liechtenstein/Moldova/Montenegro/North Macedonia/Norway/Serbia/Ukraine/Vatican City/Cyprus/Malta)

*Switzerland/Sweden/Norway (As we ship from the EU warehouse, buyers are required to pay customs duties and import VAT.)

Canada

Alberta / British Columbia / Manitoba / New Brunswick / Newfoundland and Labrador / Nova Scotia / Ontario / Prince Edward Island / Quebec / Saskatchewan

Brazil

Acre / Alagoas / Amapá / Amazonas / Bahia / Ceará / Espírito Santo / Goiás / Maranhão / Mato Grosso / Mato Grosso do Sul / Minas Gerais / Pará / Paraíba / Paraná / Pernambuco / Piauí / Rio de Janeiro / Rio Grande do Norte / Rio Grande do Sul / Rondônia / Roraima / Santa Catarina / São Paulo / Sergipe / Tocantins

NOTE: 
Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
You may only ship to one address per order.  If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is shipped.

I ordered more than one item.  Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time.  Sometimes our products are not always sent together since different shipping options can be used, depending on the product.  Once an item has been shipped, you will receive a shipment notification email.

 Why did I only receive half of my order?

We might have divided your order into several packages.  Perhaps slow trucking causes the speed to be out of sync.  Please wait 7 days and contact us for logistic tracking.

I received an email about the shipment being delivered, but nothing arrived.  What should I do?

It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels.  Please contact us, we would love to help you.

What do I need to do when I don't receive the product or receive the wrong product that I ordered?

Please contact our customer support team via
1.  For 3D Printer technical support: support@artillery3d.com
2.  For unwanted item refunds or returns: Artillery3d@hotmail.com
3.  For order consultation or modification: Artillery3d@hotmail.com

 

How will my delivery be shipped?

If you purchase directly from our website, we will ship the products from our local warehouses in the US and EU via our cooperated carriers. If you purchase from Amazon by click the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery.

The logistics track has not been updated after shipment.  What should I do?

If the logistics track has not been updated after 7 days, please contact us.  If within 7 days, please wait patiently.

Contact Us

If you can't find the answer you're looking for, please contact our support team.  We are here to help!

Pre-sales consulting:

artillery3d@hotmail.com

Technical support:

support@artillery3d.com

​Working Days: Monday to Friday
Working Hours: 5:00 PM - 0:00 AM (Your Time Zone)

Response Time: We will reply within 24 hours on working days.
Thanks for contacting us. We'll get back to you as soon as possible.