Q1: Change/add products to the original order
​A: Once the order processing has started, we cannot make changes to the order.    However, if it is less than 3 hours after you have placed your order, you can try to cancel it by contacting our after sales email address, after the order is canceled, you will be required to re-order your purchase again.

​Q2: Is it possible to cancel my order
​A: If your order has not yet been confirmed or shipped, you can try to cancel your order by contacting our after-sales email address.
Once an order is confirmed, we cannot make any changes to it.  If you still want to cancel your order, you have the option of refusing to take delivery.  Please note that in the case of a defect-free return, you will be responsible for the return shipping costs.

Q3: The logistics track has not been updated after shipment.  What should I do?

A: If the logistics track has not been updated after 7 days, please contact us.  If within 7 days, please wait patiently.

Q4: Why did I only receive half of my order?
​A: We might have divided your order into several packages.  Perhaps slow trucking causes the speed to be out of sync.  Please wait 7 days and contact us for logistic tracking.

​Q5: I received an email about the shipment being delivered, but nothing arrived.  What should I do?
​A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels.  Please contact us, we would love to help you.