Return Policy

Our return policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a return within a certain timeframe. 
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Last updated: January 2025

1. General

2. Return conditions

3. Products Eligible for Return

4. Returns for Quality-Related Issues

5. Refunds

1. general

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition as when you received it, with no signs of misuse or damage caused by human error.  It must also include the original tags and packaging.  Additionally, you will need the receipt or proof of purchase.


If you decide to return your product, please contact us at your email and we will get back to you as soon as possible to assist you with the return process.


 

Please note that according to the regulations, returns without product problems require you to bear the return shipping costs yourself. We realize that every purchase carries your expectation of a better life, and if you feel dissatisfied for any reason after receiving our 3D printed products, we understand your feelings very well. After all, everyone's expectations and experience with a product is unique.


If your return is approved, we will provide you with a return shipping label along with instructions on where and how to send the package. Items returned to us without prior return authorization will not be accepted.


If you have any questions regarding returns, feel free to contact us at [artillery3d@hotmail.com].

2. return conditions

we will provide you with exchange service if any of the following conditions are met:

  • The product is found to have functional quality problems caused by non-human factors;
  • The goods are damaged during transportation, and the goods are rejected on the spot or the logistics company can provide a certificate of damage afterwards;
  • The wrong product is received, and the actual goods received are clearly inconsistent with the description of the goods. (Note: The warranty period of the product will be recalculated after the exchange.)

 

We have the right to refuse to provide exchange service in the following cases:

  • The outer packaging, accessories, gifts, instructions, labels, etc. of the exchanged product received are incomplete, or damaged due to human factors;
  • After Artillery's inspection, the functional problem of the product is caused by human factors (such as falling, flooding, unauthorized modification, incorrect installation and use, etc.) or the product itself does not have quality problems;
  • Failure to provide valid purchase certificates and related documents from Artillery official and officially authorized channels, or signs of forgery or alteration;
  • The product is found to be damaged due to transportation, but it is not rejected on the spot, and the logistics company's cargo damage certificate is not provided afterwards;
  • The accessories are found to be incomplete, but Artillery is not contacted immediately after receipt;
  • Products damaged due to force majeure (such as earthquakes, fires, floods, lightning strikes, traffic accidents, etc.);
  • After contacting Artillery to confirm the exchange service, the corresponding items are not sent within 7 natural days. According to our after-sales inspection and judgment, if the product received for return/exchange is damaged in appearance, incomplete accessories, or is not packed and mailed according to the original packaging, the customer needs to bear the corresponding expenses. The specific loss and expenses need to be sent back and inspected and calculated by professional after-sales personnel.

3. products eligible for return

Returns of 3D printer orders are accepted in the United States and Europe.

Unfortunately, due to the absence of a local warehouse in Canada and Brazil, we are currently unable to offer return options for 3D printers shipped to these countries.  We apologize for any inconvenience this may cause.

Please also note that our return policy does not apply to pre-owned products.

 

Additionally, we’re unable to accept returns on 3D printing filaments or accessories.  We appreciate your understanding and are always here to assist with any questions or concerns you may have!

4. returns for quality-related issues

If you encounter any product defects upon receiving and using your item, please take photos or videos of the issue and contact our customer support team at [support@artillery3d.com].  We will assist you promptly and send replacement parts at no additional cost.  Please note that minor damage can occasionally occur during shipping.

 

If you decide to return the product due to a quality issue, rest assured we will handle the return process for you and cover the return shipping costs.  We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

5. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at [artillery3d@hotmail.com].